Buyer Beware Eero Max 7 via eBay via ShipCycle
Ok I bought a Eero Max 7 off Ebay from ShipCycle seller. Cameron tried to added to the Eero network via the eero app and it can’t be added .. We reached out to Eero support low and behold this device it tied to a personal/carrier network! Eero devices must be removed and reset before they are allowed to be resold! This device was not removed and reset. Eero support can’t remove it they told use we would need to contact the seller on Ebay! which we did thet asked us toi open a return case so they could review the issues, ( ShipCycle sells every device woth “NO RETURNS”) so I could not open the case. Via Ebay I did email ShipCycle team (Aly, and Alex) the image files and the sale information whenI bought from them (and a 2 warranty package).
It seems that this device might be stolen since the proper task was not done to remove it from Eero’s database, Eero shows it is still installed and owned by the Carrier that is is locked to..
We provided via eBay mail/seller the images and Eero support comcerns aboiut the device could have been stolen! Now we are in the infinite loops with ShipCycle team. (they have said 6 times that is has been escalated to their team to be resolved). I have asked for a timeline for resolution of this issue but I get nothing back on that request. I have also open a case with Ebay on a possible illegal sale of this product.